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This policy explains how to cancel a Heremio Plus web subscription, when to request a refund, and Paddle's role in processing your payment.
Effective date:
This policy applies to Heremio Plus web subscriptions supplied under the Heremio brand by sole proprietor Mucahid Yazar. Products linked from a wishlist or setup are sold by external merchants, not Heremio, and are outside this policy.
Paddle is the Merchant of Record for Heremio Plus web subscriptions. Paddle processes payment, calculates applicable taxes, and manages receipts and invoices. The Paddle Buyer Terms and Paddle Refund Policy shown or linked at checkout apply to your payment transaction.
You can cancel at any time through the manage-subscription link in Paddle's transaction email or from Heremio billing settings. Cancellation takes effect at the end of the current billing period. You keep Plus access until then and will not be charged for another period.
Transactions are non-refundable unless applicable law, the Paddle Refund Policy, or a qualifying technical defect that prevents access requires or permits a refund. Contact us promptly if you believe there is a duplicate or incorrect charge, an unauthorized transaction, or a persistent access failure. Paddle assesses requests using transaction records, product use, and mandatory consumer rights.
Start a request from the “View receipt” or “Manage subscription” link in your Paddle receipt, choose “Request refund” at paddle.net buyer support, or contact [email protected]. When contacting Heremio, include the transaction email and order number, but never send a full card number, password, or one-time code.
Paddle sends an approved refund to the original payment method where possible. The processing period in Paddle's current policy and your bank's posting time apply. Heremio does not send funds directly to a card or bank account and cannot control payment-provider processing times.
This policy does not limit mandatory consumer rights in your country. If applicable law or the terms Paddle presents for your transaction provide greater protection, that protection takes priority.
Wishlist and setup links may lead to an external merchant. That merchant's policies govern the product's sale, delivery, cancellation, refund, return, and warranty. Direct those requests to the external merchant.
We may update this policy when the payment provider, service, or applicable rules change and will show the new effective date here. Contact [email protected] about subscription access or use Paddle buyer support for a payment or refund transaction.
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